Updated on : 01/04/2020

Dear clients,

Following the events linked to the Covid-19 epidemic, we are unfortunately obliged to postpone our opening date. We hope to be able to welcome you from May 1 st , 2020 subject to health safety developments.

Our priority is your safety, as well as that of our employees. This is why our staff is now partially active.

Please note that a telephone operator is currently not available. Thank you for favouring the sending of emails for all your requests to the following address: info@farret.com. We do our best to answer you as soon as possible.

The situation is evolving constantly and we will keep you updated if new measures are taken by our government.

Good luck to you all and see you soon at Club Farret!

FAQ Coronavirus

A gouvernment decree requires us to close our establishments until at least April 15th.

In addition, an order has been published to impose financial conditions on the termination of your contracts.

1) I booked my stay before March 15th, 2020 for a stay between April 4th, 2020 and April 15th, 2020, and I have taken out cancellation insurance:

My stay will be automatically cancelled by the campsite. The campsite will contact me as of April 6th, 2020 with the procedure to follow.

If I prefer to benefit from a credit, I have until Sunday April 5th, 2020 to request it by email at the campsite. This credit will be valid until September 2021, no obligation to choose your dates of stay now and I will also be able to use it in several stays if I come on weekends. I would benefit from the #YellohThanksYou offer and I would have a 10% discount on my next stay(s) at the same campsite if I return to the following periods:

• Spring 2020: from the opening date of the campsite to June 19th
• September 2020: from September 5th to the closing date of the campsite
• Spring 2021: from the opening date of the campsite to June 19th
• September 2021: from September 4th to the closing date of the campsite

If I have not used my credit after 18 months, I make a simple request to the campsite to request a refund.

2) I booked a stay between April 4th, 2020 and April 15th, 2020 and I did not subscribe to the cancellation insurance:

I will benefit from a credit at the campsite corresponding to the sums paid. This credit will be valid until September 2021, no obligation to choose my dates of stay now and I will be able to use it in several instalments in case I come on different weekends. I would benefit from the #YellohThanksYou offer and I would have a 10% discount on my next stay(s) at the same campsite if I return to the following periods:

• Spring 2020: from the opening date of the campsite to June 19th
• September 2020: from September 5th to the closing date of the campsite
• Spring 2021: from the opening date of the campsite to June 19th
• September 2021: from September 4th to the closing date of the campsite

If I have not used my credit within 18 months, I can make a simple request to the campsite for a refund.

3) I booked a stay between April 16th, 2020 and April 25th, 2020:

I will benefit from a credit at the campsite corresponding to the sums paid. This credit will be valid until September 2021, no obligation to choose my dates of stay now and I will be able to use it in several stays if I would be able to come on weekends. I would benefit from the #YellohThanksYou offer and I would have a 10% discount on my next stay at the same campsite if I return to the following periods:

• Spring 2020: from the opening date of the campsite to June 19th
• September 2020: from September 5th to the closing date of the campsite
• Spring 2021: from the opening date of the campsite to June 19th
• September 2021: from September 4th to the closing date of the campsite

If I have not used my credit within 18 months, I make a simple request to the campsite for a refund.

More information

4) I booked a stay between April 26th,2020 and April 30th,2020:

The campsite does its utmost to open during this period. We will get back to you shortly to confirm the opening or extension of the closure of our establishment.

If the establishment were to close during this period, you could benefit from a credit corresponding to the sums paid valid for 2020 and 2021.

5) I booked a stay between 05/01/2020 and 09/26/2020 and I want to cancel without insurance:

To date, our establishment will be open for this period and all reservations will be maintained. The amounts paid will be lost. Please send a written cancellation to the campsite.

6) I booked a stay between 05/01/2020 and 09/26/2020 and I want to cancel with cancellation insurance:

Consult the guarantee documents and send a written cancellation to the campsite.

7) I have booked a stay that is cancelled following an administrative closure of the establishment, but I had already booked another stay at this campsite for another period:

You can transfer the sums already paid from the cancelled stay to another stay.